Shipping policy

Shipping Policy for The Modoprod

1. Introduction

Welcome to The Modoprod. This policy outlines how we operate our shipping and fulfillment processes based in the Kingdom of Saudi Arabia (KSA). By placing an order on our website, you agree to the terms outlined below.

2. Order Processing

Orders are processed within 1–2 business days after order and address confirmation.

You will receive an email confirmation once your order is placed and another when it ships.

Orders placed on weekends or Saudi public holidays will be processed the next business day.

3. Shipping & Delivery

Destination                 Estimated Delivery Time

Within KSA                  1–3 business days

Products are dispatched directly from our local fulfillment center to your address.

Delivery times are estimates and may vary due to carrier delays or extreme weather events.

The Modoprod is not responsible for delays caused by carrier issues or incorrect shipping/contact information provided by the customer.

4. Tracking Information

A tracking number will be emailed or sent via SMS to you once your order ships.

Please allow 24 hours for tracking information to update in the carrier's system.

5. Cash on Delivery (COD) Verification

For all Cash on Delivery (COD) orders, our team will contact you via phone call or WhatsApp to verify your delivery address and availability.

If we are unable to reach you after multiple attempts, your order will be automatically cancelled. Please ensure your contact details are active.

6. Product Availability & Pricing

All products are subject to availability. In rare cases, an item may be out of stock after you order. We will notify you immediately and offer an alternative or a full resolution.

Prices are listed in Saudi Riyals (SAR) and may change without prior notice.

7. Contact Us

For questions, concerns, or delivery updates, reach out to our customer support:

Email: themodoprod@gmail.com

Response Time: Within 24 hours

8. Governing Law

This policy is governed by the laws of the Kingdom of Saudi Arabia, including consumer protection regulations issued by the Ministry of Commerce.

 

Thank you for shopping with The Modoprod!